Privacy Policy
Privacy Policy
Effective Date: August 8, 2026
Exceptional Hearts, Inc. (“Exceptional Hearts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, donate, register for events, submit forms, use chat or communication tools, or otherwise interact with us.
Exceptional Hearts, Inc. is a Georgia nonprofit human services organization serving Douglas County, Georgia.
1. Information We Collect
We may collect personal information that you provide us, including:
•Name
•Email address
•Phone number
•Mailing address
•Messages and inquiries you sent to us
•Donation information
•Event registration information
•Form submissions
•Invoice or payment-related information
•Member account information, if you create an account
•Any other information you choose to share with us
We may also collect information automatically when you use our website, including:•IP address•Device and browser information•Pages you view•Time spent on the site•Referring website•Cookies and similar technologies
2. How We Use Information
We use personal information to:
•Respond to questions and requests
•Provide services and support
•Process donations
•Manage event registrations
•Operate our website and related features
•Send important notices and updates
•Manage member accounts
•Maintain records
•Improve our programs, services, and website
•Protect against fraud, abuse, and unauthorized access
•Comply with legal, tax, and accounting obligations
3. How We Share Information
We may share personal information with trusted service providers and partners who help us operate our organization and website, including:
•Wix, which provides our website platform and related site services
•Zeffy, which processes donations
•Providers of forms, chat, email, invoicing, events, analytics, or other operational tools we use
•Professional advisors, contractors, or vendors who support our operations
•Government authorities or other parties when required by law
We may also share information if needed to protect our rights, investigate misuse, or support a legal claim.
We do not sell your personal information.
4. Donations
If you donate through our website, your information may be processed by Zeffy or other payment-related service providers. Those providers may collect and use your information according to their own privacy policies and security practices.
5. Forms, Chat, and Contact Requests
When you submit a form, contact us through chat, or send us a message, we collect the information you provide so we can respond and support you.
Messages sent through our website may be stored in our website systems and related service records.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies. Some are necessary for the site to function. Others may help us understand site performance or improve the visitor experience.
You can usually control cookies through your browser settings. If we use non-essential cookies or tracking tools, we may also provide a cookie banner or similar choice tool on the site.
7. Social Media Links
Our website may include links to our Facebook and Instagram pages. If you visit those platforms, your activity is governed by their own privacy policies and terms.
8. Retention
We keep personal information only as long as needed for the purposes described in this Privacy Policy, including to:
•Provided services
•Maintain records
•Process donations
•Meet legal, tax, and accounting obligations
•Resolve disputes
•Enforce agreements
Retention periods may vary depending on the type of information and the reason it was collected.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices
You may choose not to provide certain information, but that may limit our ability to respond to you or provide certain services.
If we send marketing emails, you can unsubscribe using the link in the email or by contacting us directly.
11. Your Privacy Rights
Depending on where you live, you may have rights to:
•Access your personal information
•Correct inaccurate information
•Delete certain information
•Object to or restrict certain processing
•Withdraw consent where consent is used
•Request a copy of your information
To make a privacy request, contact us using the details below.
12. Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under
13 without appropriate parental or guardian consent.
If you believe a child has provided us personal information, please get in touch with us, and we will review the matter.
13. Links to Other Websites
Our website may link to other websites or services. We are not responsible for the privacy practices of those third-party sites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us:
Exceptional Hearts, Inc.
Email: help@exceptionalheartsinc.org
Phone: 470-588-5959